FAQs

What is A1 Concession Trailers LLC's shipping policy?

How long does it take to process and ship orders?

Orders placed before 2:00 PM (UTC-5) are typically processed within 1-2 business days. Please note that orders are not shipped or delivered on weekends or holidays.

How are shipping rates calculated?

We are pleased to offer free shipping on all orders within the United States. There are no shipping charges for deliveries within the USA.

For orders shipped via truckload within the United States, the estimated delivery time is 1-2 business days. This shipping method is offered free of charge.

What if my order experiences delays in delivery?

In cases where unforeseen delays arise, such as adverse weather conditions or unexpected logistical challenges, we appreciate your understanding and ask that you allow additional days for delivery.

How can I track my order?

Once your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24 hours.

What happens if my order is damaged during shipping?

A1 Concession Trailers LLC is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Be sure to retain all packaging materials and damaged goods for the claim process.

Are customs duties and taxes included in the shipping cost?

No, A1 Concession Trailers LLC is not responsible for customs duties and taxes applied to your order. Any fees imposed during or after shipping are the customer's responsibility.

What is A1 Concession Trailers LLC's refund policy?

We strive to offer products of the highest quality and value. If you are not satisfied with your purchase, we are pleased to offer a full refund for eligible products.

Which products are eligible for a refund?

Products can only be returned for a refund if they are in their original condition and packaging. Used products or products damaged by the customer are not eligible for refund.

How can I initiate a return for a refund?

To initiate a return, email us at contact@homerebuy.com to request a Return Authorization Number (RA#). Include a detailed reason for return and supporting pictures or video of the product. Once approved, you will receive the RA# and return address.

How is the refund process conducted?

After receiving and examining your returned package, a full refund will be issued to your original method of payment. You will receive a refund receipt via email.

Q13: What is the timeline for receiving a refund?

What is the timeline for receiving a refund?

We process refunds as soon as the request is approved. It may take some time for the refund to be reflected in your account. If you haven't received your refund, please contact us for assistance.

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